How is CRM different from a loyalty program?

CRM is the customer database and engagement system. A loyalty program is one mechanism inside it, such as points, tiers, rewards, and privileges. Loyalty gives customers a reason to return; CRM decides who should receive which offer and when.

How is B2B CRM different from B2C CRM?

B2B CRM is built for sales teams managing a smaller number of high-value accounts. B2C CRM is built for thousands or millions of consumers, so it needs membership, points, automated campaigns, LINE OA, segmentation, and AI-driven next actions.

What can Rocket CRM help a brand do?

Rocket collects customer data from web, store, marketplace, dealer, and LINE OA touchpoints into one profile, then helps teams run tiers, rewards, campaigns, segments, churn prediction, and personalized offers.

Do we need developers to use Rocket CRM?

Most daily work — member signup, point rules, tiers, campaigns, reports, and LINE messages — is handled in the Rocket admin. Developers are only needed for custom internal system or API integrations.

Which brands is Rocket CRM best for?

Rocket is best for B2C brands with repeat purchases or multi-channel sales, especially retail, beauty, food and beverage, fashion, and brands that want enterprise-grade CRM features at an SME-friendly price.

AI-powered Loyalty CRM

ระบบ CRM #1 สำหรับแบรนด์ที่ไม่ยอมธรรมดา

Collect Customer Data — from every omnichannel touchpoint.
Leverage Your Data — boost engagement on this CRM Page with campaigns and AI.
50% of Market Price — premium enterprise-grade features at affordable SME rates.

AI-powered Loyalty CRM

ระบบ CRM #1 สำหรับแบรนด์ที่ไม่ยอมธรรมดา

Collect Customer Data — from every omnichannel touchpoint.
Leverage Your Data — boost engagement on this CRM Page with campaigns and AI.
50% of Market Price — premium enterprise-grade features at affordable SME rates.

แบรนด์ทุกขนาดเลือกใช้ — จาก SME ถึง Enterprise

SME

Growth

Enterprise

Loyalty CRM มีขั้นตอนอะไรบ้าง?

เก็บข้อมูลลูกค้าจากทุกช่องทางการขาย

ลูกค้าซื้อที่หน้าร้าน เว็บไซต์ Shopee Lazada หรือ LINE — ทุกออเดอร์ถูกรวมเป็นโปรไฟล์สมาชิกเดียว จับคู่ด้วยเบอร์โทรหรือบัญชี LINE

มอบระดับสมาชิกพิเศษให้กับ VIP

สมาชิกเลื่อนระดับตามยอดใช้จ่าย ระดับที่สูงขึ้นได้คะแนนเร็วขึ้นและสิทธิพิเศษมากขึ้น จูงใจให้กลับมาซื้อกับแบรนด์

Storefront

Online store

Shopee

Lazada

TikTok Shop

LINE OA

Your brand

Nara K.

Matched by phone + LINE

6 channels

1 profile

Pop Mart

“Rocket went far beyond a CRM vendor. Their team helped us design a system to understand customers better and serve them more efficiently.”

Why rocket

ระบบ CRM ที่ชนะใจลูกค้า ด้วยข้อมูล แคมเปญ และ AI

Consolidate data from all channels

Purchases from web, in-store, or marketplaces are automatically saved to a single profile.

Campaigns to drive repeat purchases

Build engagement with Missions and Referrals, rewarding every behavior.

AI takes action automatically

AI predicts churn risk, selects the right offer, and sends it to each customer.

AI customer analysis in CRM and automated offer delivery screen

ฟีเจอร์ครบวงจร

ฟีเจอร์ ระบบ CRM รองรับแบรนด์ใหญ่ ในราคา SME

ฟีเจอร์ระดับแบรนด์ใหญ่ ในราคาที่ SME เอื้อมถึง

CRM Signup Through LINE

Customers join, check points, redeem rewards, and view privileges inside LINE.

Sign up through LINE OA
Check points, rewards, and privileges
No app download or password

Member registration and points check screen in LINE mini app

Automated CRM Member Tiers

CRM tiers members by spend, orders, or points, then segments them for sharper offers.

Auto-upgrade by spend, orders, or points
New high spenders can jump straight to VIP
Segment by behavior and churn risk

Member tiering and segmentation screen in CRM system

CRM Points Across Every Channel

Every purchase from web, store, marketplace, dealer, or receipt rolls into one CRM profile.

Web and POS purchases earn points automatically
Shopee and Lazada orders can be claimed by order number
Dealers scan QR codes or upload receipts

Points awarding screen from marketplace orders and other channels

CRM Campaigns That Bring Customers Back

Launch missions, referrals, lucky draws, and bonus-point campaigns from the CRM backend.

Reward reviews, referrals, and check-ins
Run missions, Top Spender, and Lucky Draw
Build campaigns without writing code

Missions and gamification campaigns screen in CRM backend

CRM Reports & Analytics

Track points, rewards, ROI, and customer segments in real time, then ask AI for insights.

See active members, redemptions, and campaign ROI
Ask AI for trends without building reports
Export reports and data anytime

PREDICTIVE AUTOMATION

Goal-driven automated campaigns

เพียงกำหนดเป้าหมายและเงื่อนไข AI จะนำข้อมูลในระบบ CRM มาวิเคราะห์และส่งข้อเสนอให้ลูกค้าแต่ละรายทันที

Set goals

Specify campaign KPIs such as reducing churn rate, driving repeat purchases, or increasing AOV.

Set constraints

Control maximum campaign budgets, communication frequencies, and brand conditions.

Select actions

Define the perks the system can use, such as bonus points, discount coupons, or tier-based benefits.

300 %

Brands using Rocket's CRM see up to a 3x higher repeat purchase rate compared to brands without a system.

JanFebMarAprMayJune

Predictive AI

Analyze omnichannel data to predict behavior, identifying customers likely to repeat purchases or those about to churn.

Smart Personalization

Match the right offer to each customer segment and deliver it through the correct channel at the exact right moment.

Pricing

Plans that grow with your members

Starter

from฿

8,000

/per month

Basic points collection
Rewards management
Member tiering
Basic support
Basic admin panel
Small-scale member base

Premium

from฿

20,000

/per month

Additional points collection methods
Rewards management
Member tiering
Basic campaigns
Dedicated customer support
Advanced admin panel & dashboards
Open API
Mid-scale member base

Advanced

from฿

40,000

/per month

Advanced points collection methods
Rewards management
Member tiering
Advanced campaigns
Dedicated customer success team
Advanced admin panel & dashboards
Open API
Segmentation & automation
Large-scale member base

Enterprise

Custom loyalty infrastructure for complex, multi-brand, or high-volume operations — with features and support built around your requirements.

Custom features
Enterprise-level support

การเชื่อมต่อ (integration)

เชื่อมต่อกับระบบ 3rd party ที่คุณใช้อยู่ทันที

หมดยุคจ่ายค่า Develop ระบบเชื่อมต่อ Loyalty CRM ของ Rocket มี Native Connector พร้อมใช้งานกับระบบที่คุณใช้อยู่แล้ว ไม่ว่าจะเป็น CRM, ERP, ซอฟต์แวร์บัญชี, POS, E-commerce, Marketplace และ LINE OA เชื่อมต่อได้ทันทีโดยไม่ต้อง Develop เพิ่ม

Ready to grow with Rocket CRM?

ระบบสะสมแต้มครบวงจร พร้อม AI ดูแลลูกค้าทุกราย เริ่มใช้งานได้ภายใน 2 สัปดาห์

รับเอกสารข้อมูลทันที (เฉพาะอีเมลบริษัท)
เดโมสดและนำเสนอแพลตฟอร์ม
ปรึกษา CRM ฟรีกับผู้เชี่ยวชาญ Martech

FAQ

Frequently Asked Questions About CRM

A B2C CRM brings customer data from every purchase channel into one profile, then uses that data for membership, points, segments, and personalized campaigns. It helps the team bring customers back without managing every customer one by one.

ระบบ CRM #1 สำหรับแบรนด์ที่ไม่ยอมธรรมดา

Loyalty CRM มีขั้นตอนอะไรบ้าง?