AI-powered loyalty
A complete loyalty points system and CRM on LINE — award points from stores, websites, marketplaces, and partners in one customer profile, then drive repeat purchases with rewards, tiers, and automation.
Chosen by brands of every size — from SMEs to enterprises
Capture customer data from every channel into the CRM
A customer buys in-store, on your website, on Shopee, Lazada, or LINE — every order lands on a single CRM profile, matched by phone number or LINE account.
Market place
Online store
Shopee
Lazada
TikTok Shop
LINE OA
Your brand
Nara K.
Matched by Phone + LINE
Connected :
+3
+542
Connect stores, websites, marketplaces, and partners so every purchase becomes points in one CRM profile on LINE.
Use rewards, tiers, missions, and referrals to give customers a reason to spend points and purchase again.
Use Customer 360 to understand behavior, select the right offer, and send it automatically with Marketing Automation.
Start with sign-up and points, then add rewards, tiers, Customer 360, and automation on the same data.
Customers sign up through your brand's LINE OA, check points, redeem rewards, and receive notifications in LINE without downloading another app.
Sign up through LINE OA
Supports LIFF and LINE Mini App for instant access
Award points by phone number in-store
Staff enter a phone number to award points instantly — no card needed
Configure points rules in the back office
Set points rates and conditions yourself
Unify first-party and third-party purchases in one profile, whether customers buy in-store, on your website, through a marketplace, or from a partner.
First-party
Store / POS · Brand website and e-commerce · LINE
Third-party
Shopee, Lazada, TikTok Shop · Dealers
One profile and points balance
Every channel becomes one purchase history and points balance
Configure a reward catalog and redemption costs in the back office. Customers redeem through LINE.
Reward catalog
Gifts, coupons, and discounts with configurable points costs
Redeem through LINE
Customers browse and redeem in LINE OA
Track redemption history
Brands manage codes and redemption status
Set tiers by spend, order count, or points balance, then give each tier different benefits.
Flexible tier-up conditions
Configure criteria in the back office
Benefits by tier
Different points rates, rewards, or privileges for each tier
Automatic calculation
The system adjusts tiers using your conditions
Unify profiles, purchases, points, redemptions, and channels in one view, then build campaigns on that data.
Customer 360
Profile, purchase history, points, and purchase channels
Campaigns on real data
Points multipliers, referrals, check-ins, missions, top spender, and lucky draws
Segment before sending
Group customers by behavior, tier, or purchase frequency
Send offers and messages based on behavior. Each customer can receive a different offer within the rules and budget you set.
Marketing Automation
Triggers such as inactivity, nearing a reward, or recent sign-up
Personalization
Match the offer, bonus points, or message to each customer
Control rules and budget
Set budget, frequency, and sending limits
★★★★★
A technology partner beyond CRM
“Rocket Innovation has been an outstanding technology partner, delivering far beyond a traditional CRM platform provider. Their team successfully helped us design a system that allows us to better understand our customers and serve them more efficiently, with strong expertise and an excellent service mindset.”
“Rocket's CRM streamlines our workflows and keeps customer data accurate and structured, backed by a dedicated support team that's always there to help.”
“We built our CRM foundation with Rocket from day one. The platform centralizes all our data in one place, giving us a clear view of customer profiles and buying behaviors that we can actively use to grow our business. Their team has been right beside us, providing guidance from the very beginning.”
“What we appreciate most about Rocket is its flexibility. It easily adapts to our diverse customer journeys—from data collection and campaign activities to customer messaging. It streamlines our team's workflow and allows us to nurture customers with much greater continuity.”
“Rocket is a partner that truly understands both our brand and our customers. They handle our end-to-end CRM operations with a solid, efficient system. Their team is organized, detail-oriented, and provides practical advice that helps us serve our customers better.”
★★★★★
Online and offline journeys, one flow
“Rocket makes connecting our online and offline customer journeys effortless, helping us engage customers and build retention continuously. The platform is fast and reliable, backed by a responsive support team that's always ready to troubleshoot.”
“We've had a good experience working with Rocket on Ajinomoto campaigns. Their pricing is reasonable, and the team is responsive and flexible when it comes to feedback and revisions, making the overall collaboration easy to work with.”
“Rocket is more than just a CRM platform—they genuinely care about solving problems. Whenever we hit constraints, the team actively finds solutions and provides guidance, giving us the confidence to keep moving forward.”
“Rocket CRM covers everything our brand needs and fits our workflow well. More importantly, their support team quickly grasps our challenges and resolves issues fast, keeping our operations smooth and efficient.”
“We chose Rocket to power our brand's membership program. The features are well-built, their team provides ongoing support, and they proactively propose solutions tailored to our campaign goals.”
★★★★★
Online and offline journeys, one flow
“Rocket makes connecting our online and offline customer journeys effortless, helping us engage customers and build retention continuously. The platform is fast and reliable, backed by a responsive support team that's always ready to troubleshoot.”
“We've had a good experience working with Rocket on Ajinomoto campaigns. Their pricing is reasonable, and the team is responsive and flexible when it comes to feedback and revisions, making the overall collaboration easy to work with.”
“Rocket is more than just a CRM platform—they genuinely care about solving problems. Whenever we hit constraints, the team actively finds solutions and provides guidance, giving us the confidence to keep moving forward.”
Rocket's loyalty platform connects natively with LINE OA, POS, ERP, e-commerce, and marketplaces — no custom development required.
Register for a free consultation and a live demo of the loyalty points system on LINE.
