Which channels does Rocket's omnichannel chat support?

LINE OA, Facebook Messenger, Instagram DM, WhatsApp, Shopee, Lazada, TikTok Shop, email, SMS, and a chat widget for your website. The same customer is recognized across channels, so their history stays in one profile.

Can the AI really handle customer chats without mistakes?

The AI answers only from the knowledge you give it — your FAQs, policies, and product information — and follows step-by-step procedures you define. You control what it's allowed to do and when it must hand off to a human. Every AI conversation is logged and monitored, so you can review exactly what it said and tighten the rules anytime.

How is this different from other chat aggregation tools?

Most chat tools stop at combining inboxes and auto-replying with a chatbot menu. Rocket's AI takes action: it looks up orders, creates and cancels orders, and resolves up to 70% of cases end-to-end. And because it's part of the Rocket CRM platform, your agents see each customer's membership tier and purchase history right inside the chat.

How long does setup take?

Connecting channels takes minutes — for LINE OA, it's entering your channel credentials. Most teams have the inbox, routing, and saved replies running within days. The AI agent goes live once your knowledge base is loaded, which we help you do during onboarding.

Is our customer data safe?

Yes. Conversations and customer data are stored securely with role-based access — admins only see what they're permitted to. The platform is built for PDPA compliance, and your data is never used to train AI models for other companies.

Do we need developers to use it?

No. Connecting channels, building routing rules, saved replies, and configuring the AI are all done from the admin panel — no code. Developer involvement is only needed if you want custom API integrations with internal systems.

AI chatbot replies fast and closes sales — handles 70%+ of cases on its own

One Inbox for Every Chat — LINE, Facebook, IG, Shopee, Lazada, TikTok

Every channel, one inbox — LINE OA, Facebook, IG, Shopee, Lazada, TikTok Shop, WhatsApp, email, and web chat — connect unlimited accounts.
AI chatbot — Replies fast, closes sales, and resolves 70%+ of cases 24/7.
Start free — Live today, no commitment.

AI chatbot replies fast and closes sales — handles 70%+ of cases on its own

One Inbox for Every Chat — LINE, Facebook, IG, Shopee, Lazada, TikTok

Every channel, one inbox — LINE OA, Facebook, IG, Shopee, Lazada, TikTok Shop, WhatsApp, email, and web chat — connect unlimited accounts.
AI chatbot — Replies fast, closes sales, and resolves 70%+ of cases 24/7.
Start free — Live today, no commitment.

Trusted by brands from SME to Enterprise

จากข้อความแรกถึงปิดเคส

One inbox, auto-routing, AI that replies fast and closes sales

Every channel in one inbox

Chats from LINE, Shopee, and Facebook in one screen — one customer profile across channels.

Unified inbox queue with customer history from every channel

Auto routing

Set rules by team and skill — every chat reaches the right person instantly, urgent cases first.

Routing rules assigning conversations to support teams

AI closes cases, hands off when needed

AI answers from your data and resolves 70%+ of cases — complex cases hand off with context summarized.

AI agent resolving routine customer chats and handing off complex cases

PLATFORMS

Connect every platform your brand is on

Ready-made connectors for LINE, Facebook, IG, WhatsApp, Shopee, Lazada, and TikTok Shop — plus Shopify, order systems, CRM, or loyalty behind the chat.

OMNICHANNEL CHAT, IN DETAIL

A unified chat system that helps your team reply fast and close sales — with AI on the rest

ตั้งแต่รวมช่องทาง Assign แชท ใช้คลังคำตอบร่วมกัน ไปจนถึง AI และรายงานผล ทุกส่วนออกแบบมาให้ทีมดูแลลูกค้าได้มากขึ้นโดยไม่เพิ่มงานซ้ำ

Every platform in one inbox

Connect LINE, Facebook, IG, Shopee, Lazada, TikTok, WhatsApp, and email — unlimited accounts, one inbox, native rendering per platform.

Social and marketplace chats — unlimited accounts
One customer profile across channels automatically
Organize chats with status, tags, and filters

Auto routing on your rules

Set routing by team, skill, or queue. VIP customers go to senior agents — long waits escalate automatically.

Round-robin or skill-based assignment
Priority rules for VIP customers and urgent topics
SLA alerts supervisors when replies are overdue

Fast replies, one standard across the team

Shared Quick Replies and knowledge base, plus internal notes and handoffs — customers never repeat themselves.

Quick Replies for top questions in one click
Shared knowledge base with AI search in plain language
Internal notes and seamless handoffs in the same chat

AI resolves 70%+ of cases

AI answers from your knowledge, follows your steps, checks orders, and closes cases — handing off to humans when needed.

Resolves 70%+ of cases end-to-end, 24/7
Takes action — check, create, or cancel orders
Define steps for AI to follow and when to escalate

Deep reports you can act on

Track response time, volume, and resolution rate by person and channel — click any number to see the chats behind it.

Response and resolution time by person and channel
AI metrics — resolution rate and customer satisfaction
Click any metric to open the conversations behind it

แพ็กเกจราคา

ราคายืดหยุ่น เริ่มทดลองฟรี

Free

ฟรี฿

· ทดลองใช้ 30 วัน

ทดลองใช้ฟรี 30 วัน
ช่องทาง: Facebook, LINE, Instagram, TikTok
Chatbot Workflow 1 ชุด
Inbox รวมแชทในจอเดียว
จ่ายแชทให้ทีม (Assign)

Pro

from฿

500

/ที่นั่ง · ต่อเดือน

ช่องทาง: Facebook, LINE, Instagram, TikTok, Shopee, Lazada
Chatbot Workflow 5 ชุด
Inbox รวมแชท + จ่ายแชทอัตโนมัติ
รายงานเวลาตอบและผลงานทีม

Premium

from฿

800

/ที่นั่ง · ต่อเดือน

ช่องทาง: Facebook, LINE, Instagram, TikTok, Shopee, Lazada
Chatbot Workflow ไม่จำกัด
AI Support Agent — ตอบและลงมือทำ ปิดเคสอัตโนมัติ
Inbox รวมแชท + จ่ายแชท + รายงานครบ
ซัพพอร์ตและ onboarding เฉพาะแพ็กเกจ

Enterprise

โครงสร้างระบบรวมแชทสำหรับองค์กรขนาดใหญ่ หลายแบรนด์ หรือหลายทีม พร้อม SLA การเชื่อมต่อ และการดูแลตามความต้องการ

ปรับแต่ง Workflow และการเชื่อมต่อ
SLA และทีม Customer Success

AI SUPPORT AGENT

AI chatbot that replies fast and closes sales — cutting support cost 70%+

Train the AI on your own knowledge, define what it's allowed to do, and let it handle the repetitive 70% — while your team takes the conversations that need a human.

Feed it your knowledge

Upload FAQs, policies, and product info — the AI answers from your facts, not generic guesses

Set the rules

Define what the AI may do, its tone of voice, and exactly when it must hand off to your team

Go live on every channel

One AI agent covers LINE, Facebook, marketplace chats, and web — day and night

70%

of routine cases resolved by AI end-to-end — your team's queue shrinks to the conversations that actually need them

JanFebMarAprMayJune

+20% customer satisfaction

Customers get instant, accurate answers at 2 AM instead of "we'll reply within 24 hours"

Acts, not just answers

Checks order status, creates orders, processes cancellations — connected to your real systems

Start unifying your chats free today

Try it free — we'll connect a sample of your channels and show the AI answering your real FAQs instantly.

Live walkthrough on your actual channels
AI demo trained on your real product questions
Live instantly — connect and go
Free to use — no commitment

FAQ

Frequently Asked Questions

A unified chat system combines customer messages from every channel — LINE OA, Facebook Messenger, Instagram, Shopee, Lazada, TikTok Shop, email, and web chat — into a single inbox. Your team replies to everything from one screen instead of logging into each platform, so no chat gets missed and response times drop.

One Inbox for Every Chat — LINE, Facebook, IG, Shopee, Lazada, TikTok