讓顧客持續回購
Loyalty：點數、等級與獎勵機制，無縫串聯所有接觸點。
PLATFORM
Agentic B2C CRM
專為不甘平凡的品牌打造的 Agentic B2C CRM
將會員忠誠度、行銷自動化與客服整合於單一平台。深度互動、收集第一方數據，並將其轉化為實際行動 — 且全程自動化。
Agentic B2C CRM
將會員忠誠度、行銷自動化與客服整合於單一平台。深度互動、收集第一方數據，並將其轉化為實際行動 — 且全程自動化。
備受領先 B2C 品牌信賴 — 從快速成長的中小企業到全球知名品牌
Loyalty：點數、等級與獎勵機制，無縫串聯所有接觸點。
Marketing Automation：AI 根據深度的顧客輪廓與即時行為，自動決定最佳的下一步行動與專屬優惠。
Customer Service：單一客服工作區，AI 自動分流對話、即時解決超過 70% 的常見問題，並提升 NPS。
三大強大模組原生整合。再也不用為了跨系統的數據整合而頭痛。
別再將顧客數據流失給 Marketplace。建立專屬的資料庫、直接與顧客互動，並透過整合的會員計畫帶動持續回購。
掌握您的顧客數據
透過發票掃描與原生整合功能，將 Marketplace 與實體店面的一次性買家轉化為可識別的會員。
帶動持續回購
運用點數、等級與精準的獎勵機制，將顧客導回您的自有渠道，不再單單依賴廣告。
停止對所有名單發送一樣的訊息。我們的 AI Agent 會評估每位顧客的輪廓與即時互動，為他們決定最適合的優惠與發送時機。
基於行為的精準決策
AI 評估歷史輪廓與即時觸發條件，決定是否發送喚回訊息、購物車提醒，或升級等級的邀請。
始終遵循您的規則
預算限制、冷卻時間 (Cooldown) 與勿擾時段，確保每一則自動化訊息都符合品牌規範。
為您的團隊配備跨越所有渠道的單一工作區。AI 自動分流詢問，即時解決超過 70% 的案件，同時提升 NPS。
即時解決 70%+ 的案件
AI 處理常見詢問並草擬摘要，確保您的團隊只需介入處理複雜的問題。
適用於所有渠道的單一工作區
在單一介面管理聊天、語音與電子郵件，並直接連結會員與訂單數據。
Marketing Agent
根據每位顧客獨特的購買行為與意圖，觸發最適合的行銷活動。
Customer Agent
24/7 全天候跨聊天與電子郵件自動解決常見問題並推薦商品。
Loyalty Optimization
動態調整獎勵與優惠，以最大化利潤與兌換率。
Insights & Analytics
預測流失率、預估消費習慣，並標示需要關注的客群。
可量化的影響力
透過單一 Dashboard 即時追蹤活動成效、新會員數與創造的營收。
具備可稽核性
每一項自動化行動都嚴格在您的預算、冷卻時間與核准規則內執行。
Human-in-the-loop
當需要複雜支援或人工核准時，系統會無縫交接給真人團隊成員。
★★★★★
A technology partner beyond CRM
“Rocket Innovation has been an outstanding technology partner, delivering far beyond a traditional CRM platform provider. Their team successfully helped us design a system that allows us to better understand our customers and serve them more efficiently, with strong expertise and an excellent service mindset.”
“Rocket's CRM streamlines our workflows and keeps customer data accurate and structured, backed by a dedicated support team that's always there to help.”
“We built our CRM foundation with Rocket from day one. The platform centralizes all our data in one place, giving us a clear view of customer profiles and buying behaviors that we can actively use to grow our business. Their team has been right beside us, providing guidance from the very beginning.”
“What we appreciate most about Rocket is its flexibility. It easily adapts to our diverse customer journeys—from data collection and campaign activities to customer messaging. It streamlines our team's workflow and allows us to nurture customers with much greater continuity.”
“Rocket is a partner that truly understands both our brand and our customers. They handle our end-to-end CRM operations with a solid, efficient system. Their team is organized, detail-oriented, and provides practical advice that helps us serve our customers better.”
★★★★★
Online and offline journeys, one flow
“Rocket makes connecting our online and offline customer journeys effortless, helping us engage customers and build retention continuously. The platform is fast and reliable, backed by a responsive support team that's always ready to troubleshoot.”
“We've had a good experience working with Rocket on Ajinomoto campaigns. Their pricing is reasonable, and the team is responsive and flexible when it comes to feedback and revisions, making the overall collaboration easy to work with.”
“Rocket is more than just a CRM platform—they genuinely care about solving problems. Whenever we hit constraints, the team actively finds solutions and provides guidance, giving us the confidence to keep moving forward.”
“Rocket CRM covers everything our brand needs and fits our workflow well. More importantly, their support team quickly grasps our challenges and resolves issues fast, keeping our operations smooth and efficient.”
“We chose Rocket to power our brand's membership program. The features are well-built, their team provides ongoing support, and they proactively propose solutions tailored to our campaign goals.”
★★★★★
Online and offline journeys, one flow
“Rocket makes connecting our online and offline customer journeys effortless, helping us engage customers and build retention continuously. The platform is fast and reliable, backed by a responsive support team that's always ready to troubleshoot.”
“We've had a good experience working with Rocket on Ajinomoto campaigns. Their pricing is reasonable, and the team is responsive and flexible when it comes to feedback and revisions, making the overall collaboration easy to work with.”
“Rocket is more than just a CRM platform—they genuinely care about solving problems. Whenever we hit constraints, the team actively finds solutions and provides guidance, giving us the confidence to keep moving forward.”
預約 30 分鐘的 Demo。我們將為您描繪顧客旅程，並展示單一平台如何帶動顧客留存。
